Contact

We aim to respond within 1 business day.

General support

Email support@nellieshoes.com for any question about your account, an order, a listing, or the platform.

Disputes

For order-specific issues, please open a dispute from the order detail page. That gives our team the order context immediately and starts the resolution clock.

Seller applications

To apply, sign up for a buyer account first, then visit become-seller. We review applications in the order received.

Counterfeit reports

If you suspect a listing is counterfeit, the fastest path is to file a dispute on the order. If you're a brand owner, email support@nellieshoes.com with the listing URL and your evidence.

Press & partnerships

Email hello@nellieshoes.com.